4 2 mins 14 yrs

Can’t say that I am in the least surprised.

“Perhaps it is the stress of dealing with cranky members of the public. Or maybe they are just bunking off to escape the sheer boredom of sitting in front of a computer screen, day in, day out. But whatever the reason, it emerged yesterday that people who work in customer services, including call centre operators, are more likely to call in sick than any other workers in Britain. Official data from the Office of National Statistics found customer service workers almost twice as likely to take time off sick as the average employee. In the survey, 4.8% had taken at least a day off in the previous week, compared with the national average of 2.5%. It certainly might explain those long waits, listening to the hold music, receiver pressed to your ear.”

It strikes me that working in a call centre must be the most depressing and sterile job one could wish for. Shockingly, many quite well qualified people actually work in these places but I assume they are very de-motivated and this evidently reflects itself in their number of sickness days taken.

Still, bad and all as their sickness record is, those who work in the State sector manage to exceed it! They must be even more depressed!!!

Click to rate this post!
[Total: 0 Average: 0]

4 thoughts on “CALL ME…

  1. I worked in a "call centre" briefly for a large American company.

    Listening to whining complaints all day was the least of the depressing athmosphere.

    They had a HUGE red digital display on the wall which showed the number of calls waiting in queue. The management people strolled around the 100-personal, cubical lay-out to whip up a frenzie and like the gong-thumper on a trireme hastened the beat to hurry the staff up.

    Management’s bonus money was dependent on the calls-waiting being low or non-existant.

    When the "panic" threshold was reached a robotic human voice announced constantly: "XXX calls on hold….please respond quickly"!

    It was 7-hours of nightmare. Because of the time difference and the majority of calls originated in the States we had to work late unsocial hours.

    Fortunately, I was promoted out of the hell-hole after 1-year.

    No wonder I’m on two kinds of blood-pressure tablets!

  2. Eddie,

    I feel your pain, I’ve been there too! It is a soul-destroying job, I don’t know how anyone can do it for any length of time.

  3. Everthing changes, and yet nothing changes. The mind numbing boredom of working on a production line has been with us since Ford invented the system. At least call centre workers are seated, most ‘line workers’ have to stand.

  4. That’s true, Ernest. But in a call centre you can’t chat with the person next to you as you can on a factory floor. Having the craic is frowned upon!

Comments are closed.