Can’t say that I am in the least surprised.
“Perhaps it is the stress of dealing with cranky members of the public. Or maybe they are just bunking off to escape the sheer boredom of sitting in front of a computer screen, day in, day out. But whatever the reason, it emerged yesterday that people who work in customer services, including call centre operators, are more likely to call in sick than any other workers in Britain. Official data from the Office of National Statistics found customer service workers almost twice as likely to take time off sick as the average employee. In the survey, 4.8% had taken at least a day off in the previous week, compared with the national average of 2.5%. It certainly might explain those long waits, listening to the hold music, receiver pressed to your ear.”
It strikes me that working in a call centre must be the most depressing and sterile job one could wish for. Shockingly, many quite well qualified people actually work in these places but I assume they are very de-motivated and this evidently reflects itself in their number of sickness days taken.
Still, bad and all as their sickness record is, those who work in the State sector manage to exceed it! They must be even more depressed!!!